Customers who lost access to prepaid services will not receive any compensation — ECG

Electricity Company of Ghana (ECG)

Customers who use prepaid services and are unable to purchase power credits due to a technical issue will not receive any compensation, according to the Electricity Company of Ghana (ECG).

Charles Ayiku, the ECG’s General Manager in Charge of External Relations, told Eyewitness News that his organization is now hamstrung.

“For now, we cannot provide any compensation. As you are aware, we are going through some level of challenges, so I would plead that we conclude on that, and we can look at the issue of compensation.”

However, Kofi Kapito, the chief executive officer of the Consumer Protection Agency, maintained that the ECG had to offer clients compensation given that he had called for it early on.

“If it [compensation] is not on the table, they better put it on the table because it is not fair,” he said.

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“So the excuse doesn’t hold water anymore because if you are telling me that you have identified the challenge, and you cannot correct it from Tuesday to Friday, it is not adequate.”

Mr. Kapito emphasized that the ECG was to blame for the difficulty.

“This is not a force majeure. It is a man-made thing… so nobody should tickle themselves by saying it is no fault of theirs. It is their fault.”

Customers have been unable to add credit to their prepaid meters since Tuesday, either through the ECG App or through vending outlets.